If for some reason, your order is not delivered or is damaged in transit, we will ship you replacement or issue you a full refund as per your request. If however, you received a partial order, we will issue you a full refund, and then charged only for the product (s) you received.
Please allow 15 business days from the day the order was shipped. If after 30 days, you have not received the order, or if you received any notification that your order was on hold or returned to sender, please send us a ticket (contact us) and we act on your request promptly.
BerylPharma has a 100% satisfaction guarantee. If for some reasons, you are not satisfy with the quality of the products, please contact us within 30 days of receiving the products and we will issue a free reshipment or refund for that product. Queries receiving after 20 days of delivery will not be entertain.
We appreciate your kind understanding in this matter.
Refunds Possible If the Item(s) You Received satisfy the following conditions.
- is different from the ones you ordered;
- are lost or damaged during transit;
- is past its expiry date;
- is a defective item.
Returns NOT Eligible If the Item(s) You Ordered:
- is without original packing/accessories.
- falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers) and other Personal hygiene products;
- is used or tampered with.
Please Note: If you have any queries regarding your transaction, please contact us by sending a mail (or ticket from the Support Section) or call us at 097169-88888.